Ii-FAQs

FAQ
Athini amaxabiso akho?

Ixabiso lixhomekeke kwizinto eziphathekayo, imilo kunye nokuba yeyiphi imihombiso, imilo ekhethekileyo iya kwandisa iindleko zokucubungula, isitayile esisezantsi esisezantsi sinokhuphiswano ngakumbi ngexabiso, siya kubonelela ngexabiso elifanelekileyo elihlangabezana neemfuno zakho ngokweemfuno zakho.

Ingaba unabo ubuncinci be-odolo yobungakanani?

Bamboo collections, minimum quantities will be 2000pcs of each, for PLA collections, minimum quantities will be 12000pcs of each, if you have special request looking in smaller quantities, please contact anna.kat@sustainable-bamboo.com

Unganikezela ngamaxwebhu afanelekileyo?

Ewe, siya kubonelela nge-invoyisi, uluhlu lokupakisha, i-Airway Bill, uvavanyo ( lwangaphakathi) ingxelo njengamaxwebhu aqhelekileyo, ilizwe lemvelaphi, i-COC (isiqinisekiso sokuqinisekisa) i-GSP (iSatifikethi seMveliso), i-MSDS, inkxaso yokuqinisekiswa kokuzithandela ye-(Ecocert, Cosmos, I-BDIH, iVegan njl.njl) iya kuba ngamaxwebhu aceliweyo awongezelelweyo.

Ithini i-avareji yexesha lokukhokela?

Kwiisampuli, ixesha lokukhokela limalunga ne-7-10days.Ukuveliswa kobuninzi, ixesha lokukhokela liyi-45-60 iintsuku emva kokufumana intlawulo yediphozithi.Amaxesha okukhokela ayasebenza xa (1) sifumene idiphozithi yakho, kwaye (2) sifumene iimveliso zakho ezivunyiweyo zokugqibela.Ukuba amaxesha ethu okukhokela akasebenzi kunye nomhla wakho obekiweyo, nceda uye ngaphezulu kweemfuno zakho kunye nesebe lethu lokuthengisa.Kuzo zonke iimeko siya kuzama ukulungiselela iimfuno zakho.

Zeziphi iintlobo zeendlela zokuhlawula ozamkelayo?

You can make the payment to our bank account,  regularly we do 50% deposit, 50% balance before delivery. If for special required, please reach to anna.kat@sustainable-bamboo.com.

Yintoni iwaranti yemveliso?

Siqinisekisa izixhobo zethu kunye nemisebenzi.Ukuqinisekisa uvavanyo lwethu lobuchwephesha kunye nolawulo lwemveliso, sikwabonelela ngeqela lenkonzo emva kokuthengisa ukujonga imeko yasemva kokuthengiswa kweemveliso ukuze siqinisekise ngenkonzo yakho engenangxaki ukusuka ekuqaleni kobudlelwane bethu ukuya kwiimveliso emva kokuthengisa. .

Ngaba uqinisekisa ukuhanjiswa okukhuselekileyo nokukhuselekileyo kweemveliso?

Ewe, sihlala sisebenzisa ipalethi yokupakisha elungiselelwe ukupakisha isitayile sethu ngasinye seemveliso, siqinisekisa ukuba zikwipakethe yokhuseleko.Sikwasebenzisa isikhongozeli sobushushu esingaguqukiyo kwiimveliso ezikhethekileyo ezifana nePLA ukuze siqinisekise ukuba zigcina umgangatho olungileyo emva kokuthuthwa kwexesha elide.Kulungiselelo lothutho, sisebenzisa iqabane eliqinisekisiweyo lehlabathi iminyaka emininzi, ukuba unomnyuliweyo, siyakholiswa yimiyalelo yakho.